Accessibility Statement

Effective Date: [INSERT DATE]

Bayline Surface Group is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards.

1. Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the international standard for web accessibility. WCAG defines requirements for designers and developers to improve accessibility for people with disabilities.

Our website is partially conformant with WCAG 2.1 Level AA. Partial conformance means that some parts of the content do not fully conform.

2. Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML markup for proper screen reader navigation
• Alternative text for meaningful images
• Keyboard navigation support
• Sufficient color contrast for text readability
• Responsive design that works across devices and screen sizes
• Clear, descriptive link text
• Form labels and input descriptions
• Logical heading structure
• Scalable text that respects browser zoom settings

3. Known Limitations

Despite our efforts, some content may not be fully accessible. Known limitations include:

• Some embedded third-party content (such as Google Maps, if used) may not meet WCAG standards
• Decorative emojis used in headers may not announce meaningfully to all screen readers

We are working to address these issues.

4. Feedback and Assistance

We welcome feedback on the accessibility of our website. If you encounter accessibility barriers or need information in an alternative format, please contact us:

• Email: [ACCESSIBILITY EMAIL or PRIVACY EMAIL]
• Phone: 850-800-4135
• Mailing Address: [MAILING ADDRESS], Bay County, Florida

We aim to respond to feedback within 5 business days. If you need urgent help completing a service request, call us by phone and a team member will assist you personally.

5. Alternative Means of Service

If you are unable to use our online form due to a disability, you may request service by:

• Phone: 850-800-4135
• Email: [BUSINESS EMAIL]

We will collect your request information and process it the same way as an online submission.

6. Third-Party Pros

While we strive for accessibility on our platform, we cannot guarantee that individual Pros' own websites, vehicles, equipment, or job sites are accessible. We encourage you to discuss any accessibility needs directly with the Pro before scheduling work.

7. Ongoing Improvements

We treat accessibility as an ongoing process. Our commitments include:

• Regular accessibility audits of our website
• Training for our team on accessibility best practices
• Reviewing new features and content for accessibility before publication
• Considering accessibility in our procurement of third-party tools

8. Enforcement Procedure (Florida and ADA Compliance)

The Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act establish requirements for digital accessibility. If you believe our website fails to meet these standards and your accessibility concern has not been resolved through direct contact with us, you may file a complaint with:

• U.S. Department of Justice Civil Rights Division: ada.gov